Student Finance Coordinator
Job location: Pasadena, CA
Employment Type: Full-time
Posted data: 2018-06-26
Req: R0002270
Job Description:
POSITION SUMMARY:
The Student Financial Coordinator is responsible for providing outstanding customer support for students, families, and other members of the community with regard to college student accounts. The incumbent will provide students with a personalized and highly supportive customer service focus preparing them to better understand the financial aid, student accounts process; and internal and external financial resources available to them.
This individual serves as a liaison between multiple departments such as Financial Aid, Admissions, and Student Services; and is responsible for continuous communication and collaboration between the offices regarding student finance procedures and processes.
The coordinator works with the Student Financial Aid team to review and coordinate funding options for existing and new students. This position also develops communications, prepares and presents reports involving student status issues, and maintains records of the resolution process.
This position is located in Pasadena and reports directly to the Associate Vice President, Financial and Administrative Operations.
ESSENTIAL FUNCTIONS:
- Develop coordinating activities involving the student funding process, and assist in creating a forward-thinking student services experience.
- Coordinating the communication of financial information to all students on-ground and online, while maintaining sensitivity in dealing with financial issues.
- Assist students in setting up payment plans, collect Admissions application fees, and deposits. Process and apply payments includi