Unpublished
Job location: Marietta
Employment Type: Full-time
Posted data: 2018-07-30
Req: R1055
Job Description Summary
The Student/Academic Advisor is primarily responsible for advising students of their academic progress.
Job Description
Job Responsibilities:
- Assists new and returning students with course selection and academic programs.
- Registers students in colleague system through multi-screen process.
- Maintains and updates student files, including, but not limited to:
- Tracks graduation application and ensures all requirements have been met for degree conferral.
- Compiles or assists with student paperwork (Program Update Requests, graduation applica-
- tions, clearance, etc.).
- Process transcript related documents and tuition sponsorship paperwork.
- Tracks student course loads and overloads.
- Mediates minor classroom conflict and miscommunication.
- Participate in networking events, as needed. Assist with community events revolving around chamber and state college schedule.
- Follow up on student retention efforts including but not limited to students not registered for a particular term, students failing at midterm and major focused efforts.
- Process sanctions and work with at risk students to improve academic performance.
- Encourage students to register for correlating courses needed for their major.
- Manages mass messaging system to remind students to get registered.
- Professionally communicate University and Center policies and procedures.
- Be a vital and contributing team member.
- Organize center and community events.
- Maintain confidentiality at all time.
- Assist with coordination and management of New Student Orientation.
- Perform other duties as assigned by the Center Director.
- Some evening or weekends may be required.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge:
- Customer-focused; student-centered
- Exceptional written and oral communication skills.
- Strong analytical and problem solving skills.
- Any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities.
- Knowledge of higher education.
- Knowledge of database management and report development.
- Knowledge of policies, principles and processes for providing customer service.
Skills:
- Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Skilled in prioritization, organization, and time management
- Skilled in understanding written sentences and paragraphs in work related documents.
- Skilled in speaking effectively to others to convey information.
- Skilled in communicating effectively in writing as appropriate for the needs of the audience.
- Skilled in complex problem solving including reviewing related information to develop and evaluate options and implement solutions.
- Skilled in adjusting actions in relation to others' actions.
- Skilled in working with Microsoft Office Suite such as MS Word, Excel, Outlook, and PowerPoint.
- Skilled in Student Information Systems such as Colleague and SalesForce, or similar.
- Skilled in utilizing computers, various software, and office equipment.
Abilities:
- Able to work in a team environment
- Able to work independently with little to no supervision
- Able to plan, organize and prioritize work
- Able to develop and maintain effective and productive relationships.
- Ability to professionally communicate University policies and procedures
- Must be US Citizen if required to represent the University on a military installation.