Job Title: Manager, Customer Care Team
Location: Case Main Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 6753
Job Description
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POSITION OBJECTIVE ESSENTIAL FUNCTIONS
NONESSENTIAL FUNCTIONS
CONTACTS Daily contact with university administration address concerns, use and interpret procedures, and/or resolve management problems. Daily contact with faculty and staff address concerns, use and interpret procedures, and/or resolve management problems. External: Daily contact with outside agencies and representatives to make adjustments and resolve service complaints. Contact with personnel from the university’s affiliates, as well as, individuals from the university’s internal staff on a regular basis to exchange information. Students: Little or no contact with students. SUPERVISORY RESPONSIBILITY QUALIFICATIONS REQUIRED SKILLS
WORKING CONDITIONS |
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Diversity Statement
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In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply. |
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Reasonable Accommodations
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Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis. |