To provide support services to students in various District programs and services including, but not limited to, the Career/Transfer Center, Assessment Center, Counseling and Special Services, Extended Opportunity Programs and Services (EOPS), Cooperative Agencies Resources for Education (CARE) and various categorically funded programs; to refer students to other District services and opportunities as appropriate; and to perform a variety of tasks relative to assigned area of responsibility.
SUPERVISION RECEIVED AND EXERCISED
Receives direction from an assigned supervisor.May oversee the work of student employees.May serve as a technical lead for lower level staff.
- Responsibilities and Duties
When assigned to the Counseling and Special Services or the Career/Transfer Center:
- Provide information and support services to students in various District programs and services including, but not limited to, the Career/Transfer Center, the Assessment Center, Counseling and Special Services, EOPS,CARE, and various categorically funded programs.
- Implement program activities that support student success as defined in the Student Success and Support Program (SSSP) for new, at risk, and continuing students.
- Respond to requests and inquiries from students, faculty, staff and the public; provide information on admissions, financial aid and registration policies and procedures; assist students to complete various forms and applications; refer students to other college services as appropriate.
- Design and develop promotional literature, pamphlets, forms, and displays of the various services offered by the District; update web pages and social media.
- Research, develop, and deliver presentations and workshops.
- Organize and market events and workshops; contact and make arrangements for speakers; coordinate facilities and resources.
- Provide assistance and support to faculty and administration, as requested.
- Perform data entry functions; enter, store, modify, retrieve and print student information.
- Perform a variety of routine clerical functions; schedule orientation and assessment appointments; maintain and order informational handouts and brochures.
- May process financial transactions or contracts; initiate requisitions and purchase orders, as required.
- May train and oversee the work of student employees; serve as a resource and technical lead for other staff.
- Perform related duties and responsibilities as required.
When assigned to the Assessment Center
- Conduct program orientations and classroom presentations; inform and assist students with methods to utilize Center services and resources; organize and maintain a resources library.
- Assist students to research and pursue their college or career interests; maintain an inventory of occupational, vocational and training information and resources; meet with students to explore career options.
- Provide students with transfer information, publicize transfer activities and workshops, schedule and arrange campus visits with four year university representatives; assist students with college applications.
- Plan and implement events and activities such as but not limited to Transfer Day/College Night programs and specialized career and transfer workshops.
- Introduce students to career decision making models on an individual or group basis; train students in the use of career guidance programs.
- Provide students with job search information and assistance including local job market outlook, resources, leads and general encouragement and support.
- Conduct pre-employment workshops to assist students with the job search process including resume writing, interviewing techniques and etiquette, appropriate dress and follow-up procedures
When assigned to EOPS and CARE:
- Interview students to assess needs, interests, and individual academic requirements.
- Provide standardized and specialized assessment testing services to individual students and in support of various campus programs; provide testing information and materials; advise students in correct test taking procedures.
- Review transcripts and evaluate assessment test results to determine course placement level.
- Refer student to the appropriate career guidance courses, counseling services, or District services and programs, as appropriate.
- Maintain records and a database of services performed and individual assessment results.
- Provide and support off-campus assessment services to South Campus and area high schools, continuation schools, charter schools, academies, and adult schools.
- Update and maintain the unit's web page
When assigned to categorically funded programs:
- Review student units, semesters and college transcripts to determine initial or continued eligibility for EOPS services; monitor academic progress, grant and financial aid eligibility of EOPS and CARE students.
- Schedule and conduct EOPS and CARE orientation.
- Engage and participate in campus and community outreach activities to promote the availability of EOPS and CARE services.
- Prepare comprehensive reports of EOPS and/or CARE student data to be submitted to the Chancellor's office each semester; compile and track data.
- Serve as program liaison for EOPS and CARE advisory committees, regional meetings, and other community programs serving educationally and economically disadvantaged students.
- Coordinate and attend program field trips and visits to four year colleges.
- Maintain and track data and information contained on the program application; make accurate progress reports.
- Provide assistance to students in categorically funded programs and other students receiving public assistance; ensure students adhere to established program rules and regulations; monitor student progress and contact students in non-compliance.
- Recruit students interested in non-traditional careers; assess participant's eligibility for the program; provide assistance to students enrolled in the program regarding career choices and opportunities.
- Recruit students for program enrollment; disseminate program information to high schools, migrant groups, local agencies and the public; conduct presentations regarding program services and opportunities.
- Principles and procedures of student interviewing and assessment.
- Program goals, guidelines, policies, procedures and eligibility requirements of assigned program or service.
- Current issues and trends relative to assigned area of responsibility.
- Principles and techniques of job search including resume writing, interviewing and follow-up.
- Principles and procedures of record keeping.
- Standard office procedures, methods and equipment including computers, internet research, database and MS Office software applications.
- Basic webpage and social media operations.
- Pertinent Federal, State and local codes, laws and regulations and the California Education Code.
- Provide assistance and information to students with educational or vocational barriers.
- Provide information to students and the public regarding availability of District programs and services.
- Determine eligibility and matriculation requirements for new and transfer students.
- Recognize and understand student needs and make appropriate referrals.
- Provide testing services to individual students and in support of various campus programs.
- Respond to a wide variety of requests and inquiries from students, faculty, staff and the public.
- Effectively present information to small and large groups.
- Work independently and as a member of a team.
- Prioritize assignments; organize and work on several projects simultaneously.
- Work in a dynamic, fast paced, and high demand environment.
- Communicate clearly and concisely, orally and in writing.
- Establish and maintain effective working relationships.
- Sensitivity to and understanding of, the diverse academic, socioeconomic, cultural, linguistic, ethnic backgrounds and disabilities of community college students and staff.
- Sit for prolonged periods of time; extensive use of a computer keyboard; lift 30 lbs.
Education and Experience Requirements:
Bachelor's degree from an accredited college or university with major course work in business administration, education or a related field and two years of increasingly responsible experience providing information and career assessment services or a related field to students.OR
Associate's degree from an accredited college or university with major course work in business administration, education or a related field and four years of increasingly responsible experience providing information and career assessment services or a related field to students.
- Supplemental Information
Hours for this position will be from 10:00 am to 7:00 pm. This position will be located at the Mountain House campus.