Unpublished
Job Title: Continuous Improvement and Change Specialist
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 24789
Job Code: 1038 Administrative Analyst/Specialist -12 Month
Department: Finance
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About the Position
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Reporting to the Special Projects Manager, the Continuous Improvement and Change Specialist works collaboratively with staff across the services group to identify, analyze, design, and implement service operations speed, efficiency and quality improvements. The Specialist will develop workshop materials, deliver train-the-trainer sessions in partnership with the functional process teams, develop input for communications, and develop end user learning materials. The Specialist will also coordinate the review with SMEs to ensure appropriate tactics, content and delivery for users.
Responsibilities include but are not limited to the following: - Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations. - Gather and define business requirements cross-functionally to formulate proposed solutions; identify process gaps and areas for optimization and automation - Attending the business process sessions - Identifying, documenting and updating business process changes and impact on users - Developing strategies to address these changes - Working closely with the Special Projects Manager and Finance leadership team to implement these strategies - Form and organize performance metrics to assess and evaluate change adoption and utilization of changed functions and/or systems - Measure the levels of participation and proficiency of users and stakeholders with new processes - Develop performance measurements to track effectiveness of new solutions, illustrating process efficiency and cost savings - Design, development, delivery and management of communications |
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Education and Experience
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A bachelor's degree and/or equivalent training and four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
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Preferred Qualifications
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- Bachelor's Degree from an accredited four-year institution
- 3 plus years of experience working with finance business processes; demonstrated expertise of building consensus across teams, and influencing successful outcomes. - Experience working in the public sector. - 5 years of progressively responsible professional experience, with at least 3 years at an analyst level or above. - Experience in leading teams in business process improvement initiatives. - Experience in project management approaches, tools, and phases of the project lifecycle. |
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Knowledge, Skills & Abilities
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- Ability to manage multiple complex projects and assignments in a consultative, efficient, and effective manner
- Ability to exercise leadership and direction and achieve objectives. - Knowledge of and ability to apply extensive expertise to complex programs and/or administrative specialties, including pertinent laws and regulations. - Ability to work independently and oversee day-to-day program operations. - Ability to prioritize projects and work independently to handle multiple demands; ability to work effectively and quickly. - Ability to develop a teamwork environment with colleagues and function effectively as part of a team, using consultative and facilitation skills to gain consensus. - Knowledge in and advanced knowledge of the principles, problems, and methods of process improvement and change management activities. - Expertise in administrative survey techniques, operations and systems analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies. - Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions. - Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus. - Knowledge of or the ability to learn the California Public Records Act. - Strong written and oral communication skills. - Ability to have strong passion for continuous improvement and a desire to support the Finance Service Group¿s mission and vision to drive continuous improvement across the unit. |
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Posting Date
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October 12, 2018
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Application Screening
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Application Screening begins October 29, 2018
Applications received before that date will receive first consideration. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. |
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Required Application Material:
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Resume
Letter of interest List of References Complete SJSU Online Employment Application Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. |
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Note To Applicant
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Satisfactory completion of a background check (including a driminal records check) is required for employment. SJSU will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. |
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Equal Employment Statement
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SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.
It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose. |
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Contact Information
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One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250 |
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