Unpublished
Job Title: Technology Labs Coordinator
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 24762
Job Code: 2889 Library Services Specialist IV
Department: University Library
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About the Position
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The Library Technology Labs Coordinator position will manage resources, policies, and activities that pertain to the technology and fabrication labs in King Library including a large circulating technology collection. This position works to develop policies and guidelines for the use of devices and labs; oversees technology and equipment inventories; maintains student assistant and purchasing budgets for these areas; schedules and oversees students assistants; advises on the installation, configuration, and modification of equipment and associated software; teaches and maintains safety in assigned areas; and works with faculty and staff in the library and on campus to develop curriculum and programming for these areas. The incumbent in this position provides high-level support and expert advice to the Department Head in developing, planning and implementing new technologies, technology-enabled spaces and related policies and procedures for the Information Technology Services department.
Responsibilities include but are not limited to the following: - Manage Student Computing Services (SCS), which includes planning, organizing, leading, delegating and setting priorities for public service and technical functions in that area. - Collaboratively improve and manage the library's AR/VR lab including equipment, service provision and outreach programming. - Collaboratively create, improve and manage an innovative interdisciplinary space using new tools of rapid prototyping and digitally driven software including machine shop tools, laser cutters, milling machines, 3D printers, injection molding machines, woodworking tools, electronic bench supplies, and computers (Mac, PC, SoC). - Determines and establishes loan rules and use policies for technology spaces, collections, and resources. Applies policies and recommends changes as determined by user input, data analysis and current trends. - Advises and oversees the installation, configuration, and modification of equipment and associated software. - Maintains circulating technology records in the ILS (Alma). - Compiles reports and analyzes technology circulation and usage statistics to determine service and inventory improvements. - Establishes written processes and procedures and execute training on specialized equipment and devices. - Hires, trains, and reviews SJSU student assistants that provide services in a variety of technology labs. Instructs, assigns and supervises daily tasks in order to maintain level of productivity and quality. - Manages budget related to annual equipment and student assistant allocations to ensure expenditures stay within budget and schedules student assistants to maintain consistent help throughout the year. - Creates statistical reports through maintaining daily records of activities regarding the use of lab equipment, tools, and supplies to be able to develop strategies for queuing jobs and using resources in a sustainable way. - Provides first level technical support for hardware and software issues with laptops, tablets and other equipment on the phone and on-site. Trains student assistants to provide basic technical assistance on phone or on-site. - Perform checks of equipment, perform routine maintenance, and work with outside vendors. - Enforces policies and procedures regarding safety, training and access to technology spaces. - Monitors and maintains self-checkout lockers. Applies policies and recommends changes to loan rules and inventory as determined by user input, data analysis and current trends. |
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Education and Experience
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High school education or equivalent certification. Four years of related library and/or clerical experience or an equivalent combination of experience and education.
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Preferred Qualifications
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- Bachelor's degree or equivalent experience.
- Demonstrated experience working with or knowledge of makerspaces and/or rapid prototyping tools such as 3D printers, laser cutters, lathes, milling, injection molding, PCB fabrication, etc. - Demonstrated skill in evaluating, comparing and selecting off the shelf and open source software solutions for applications in makerspaces, computer labs, etc. - Experience projecting, maintaining and reporting staffing and equipment budgets. - Experience maintaining items in an ILS/inventory control system. - 5 years' experience of related library experience. |
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Knowledge, Skills & Abilities
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- Ability to formulate clear policies and procedures, taking account of competing priorities, to
ensure that the availability and usability of information technology in the labs and learning centers is maximized. - Comprehensive and in-depth knowledge of the principles, policies, practices, and procedures of library circulation desks and services including the use of an ILS for loaning, collection management and usage analysis. - Comprehensive knowledge of the institution's and library's policies and practices associated with the ethical use of and access to library and online resources, as well as general knowledge of the library bill of rights and code of ethics. - Comprehensive knowledge of national and institutional standards pertaining to copyright and intellectual property protection and the ability to apply this knowledge to ensure full compliance with legal requirements. - Ability to ensure problem resolution with equipment through personal intervention or escalation to IT technicians. - Ability to perform needs assessment for library users to recommend technology purchases or upgrades. - Ability to identify, research, and report on trends in academic library technology and learning spaces. - Ability to record, assess, and analyze usage of spaces and equipment in a library environment through library systems and data collection techniques such as surveys and headcounts. - Ability to participate in long range planning through the collection, organization, analysis, and interpretation of data and information. - Ability to maximize productivity through use of technology and resources, planned training and performance initiatives. - Comprehensive knowledge of library accounting and budget policies and procedures, including the ability to collect, organize, and analyze data to support planning and budgeting. - Ability to perform accurately in a detail-oriented environment; handle multiple work priorities, organize and plan work and projects. - Ability to be flexible and adapt quickly to new assignments and work under pressure. - Ability to work independently using relevant knowledge to determine the best course of action. - Ability to interpret, modify, and verify library records within established rules and procedures; understand and operate library computer systems and use the resulting output. - Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies. - Must possess strong oral and written communication skills; excellent customer service and public relations skills. - Ability to provide leadership in a team environment with comprehensive knowledge of all aspects of lead work direction. - Ability to investigate and research the most complex problems, including analyzing and interpreting information. |
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Posting Date
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October 2, 2018
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Application Screening
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Application Screening begins October 17, 2018.
Applications received before that date will receive first consideration. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. |
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Required Application Material:
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Resume
Letter of interest Complete SJSU Online Employment Application Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration. |
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Note To Applicant
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Satisfactory completion of a background check (including a driminal records check) is required for employment. SJSU will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. |
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Equal Employment Statement
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SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.
It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose. |
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Contact Information
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One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250 #LI-SJSU1 |
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